Accessibility statement

Access is
the point.

A disability service with an inaccessible website would be missing its own point. This site is built to be usable by everyone: keyboard, screen reader, switch, touch, or any way you browse.

Accessibility review status

We are working towards WCAG 2.2 level AA. This website has undergone targeted automated and keyboard checks. A complete accessibility assessment has not been completed, so we do not claim conformance. Known limitations and further checks are listed below.

Built in, not bolted on.

Accessibility here is coded into the site itself, not added by an overlay widget. What that means in practice:

Full keyboard access

Navigation includes a skip-to-content link, keyboard controls and focus management. Full assistive technology journeys remain to be tested.

Visible focus

A contrasting focus outline identifies links and controls when navigating by keyboard.

Colour contrast

Text colours are measured against WCAG AA contrast ratios, on light and dark backgrounds, including small text.

Motion that respects you

Animations play automatically. You can pause them using the Pause animations button in the header or the setting below. Your device's reduced motion preference is always respected.

Screen reader structure

Proper headings, landmarks and labels throughout, including text alternatives on interactive graphics.

Flexible text

The layout is designed to reflow as text grows. Real-device and assistive technology checks remain part of final review.

Known limitations.

Photos and images
A photo library is being added to the site. Every image will carry a written description (alt text) as it lands; any that slip through without one are a bug, and we'd love to hear about them.
Documents
Some downloadable documents, especially older PDFs, may not be fully accessible yet. Ask us and we'll provide the content in a format that works for you, including Easy Read, large print or explained verbally.
Third-party services
Our referral and feedback forms run on Microsoft Forms, and some linked external websites are outside our control. If any of them block you, contact us directly instead and we'll take your referral or feedback by phone or email.

Need this another way?

Everything on this site is available in other formats: Easy Read, large print, or a person explaining it over the phone or in person. Interpreters can be arranged where needed. That's not a favour, it's the service.

Feedback

Found a barrier? Tell us.

If any part of this site is hard to use, we want to know. We aim to respond within 3 business days and fix what we can, fast.

Call 0407 677 428  Email us

Formal complaints

If we don't resolve your concern, you can complain to the Australian Human Rights Commission under the Disability Discrimination Act 1992.

1300 656 419 · humanrights.gov.au

WCAG 2.2 AA · DDA 1992 · Statement revised 20 Sep 2026

Review note, 20 Sep 2026: native heading structure and animation controls have been improved. Targeted checks cover routes, keyboard controls, narrow layouts and selected contrast pairs. Full screen reader journeys, physical iOS and Android devices, Firefox and the accessibility of our external forms remain part of the manual and independent review. We do not claim WCAG conformance.